1. Introduction
As Volkan Havalandırma Sistemleri San. ve Tic. Ltd. Şti. (“Company”, “Volkan Havalandırma”, “we”), we attach great importance to the privacy of our users visiting the volkanhavalandirma.com website (“Site”) and our Customers utilizing our services. This Privacy Policy has been prepared to explain what information we collect, how we use this information, with whom we share it, and how we protect your information.
Detailed information regarding the processing of your personal data under the Personal Data Protection Law No. 6698 (“KVKK”) can be found on our KVKK Information Notice page, and information regarding the use of cookies can be found on our Cookie Policy page. This Privacy Policy is complementary to the aforementioned documents.
Contact Information:
- Trade Name: Volkan Havalandırma Sistemleri San. ve Tic. Ltd. Şti.
- Address: Osman Gazi Mah. Hadımköy Yolu 9. Cad. 4. Bölge No:80/Ess Esenyurt – İstanbul
- Phone: +90 212 886 34 04
- E-mail: info@volkanhavalandirma.com
- Tax Office / Tax No: ESENYURT / 9250520692
By using the Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
- Information you provide directly to us: Name-surname, phone number, e-mail address, address, and details regarding your request that you share via request/quote forms, phone calls, or e-mails.
- Information collected automatically: Usage data such as IP address, browser type, device information, visited pages, and duration of visit collected through cookies and similar technologies during your visit to the Site.
- Information generated during the service process: Commercial and financial information generated during discovery/survey, proposal, contract, invoicing, and payment processes.
If our Site uses third-party service providers for payment transactions, your card details are not stored by our Company; they are subject to the security standards of the relevant payment institution.
3. Purposes of Using Information
- To evaluate your request and quote applications and to respond to you
- To carry out discovery/survey, project designing, manufacturing, assembly, and maintenance services
- To manage contract, invoicing, and collection processes
- To answer customer inquiries and manage customer relations
- To ensure, maintain, and improve the operation, security, and performance of our Site
- To fulfill our legal obligations
- To communicate for promotional and informational purposes, subject to your explicit consent
Your information will not be used for purposes other than those specified.
4. Sharing of Information Your personal information will not be shared with or sold to third parties, except in the following cases:
- Business partners, subcontractors, shipping/delivery companies, and accounting/financial consultancy service providers with whom we cooperate for the execution of the service
- Service providers that provide hosting, e-mail, and technical infrastructure services for our Site
- Authorized public institutions and organizations due to a legal obligation (court order, request from official authorities, etc.)
- Third parties such as lawyers and auditors from whom we receive consultancy services to protect our legal rights and claims
These disclosures are carried out in accordance with the KVKK and relevant legislation and only to the extent necessary.
5. Retention Period of Information Your personal information is retained for the period required by the processing purpose and for the statutory retention periods stipulated by legislation such as the Turkish Commercial Code and the Tax Procedure Law. Upon the expiration of the retention period or the disappearance of the processing purpose, your information will be deleted, destroyed, or anonymized.
6. Information Security Our Company takes reasonable technical and administrative security measures to protect the information we collect from you against unauthorized access, loss, misuse, or disclosure. However, it is not possible for us to guarantee that data transmission over the internet or electronic storage is 100% secure.
7. Children’s Privacy Our Site and services are intended for corporate and commercial ventilation system solutions and are not directed to individuals under the age of 18. Our Company does not knowingly collect personal data from individuals under 18.
8. Links to Other Websites Our Site may contain links directing to third-party websites (for example, our social media accounts). Our Company is not responsible for the privacy practices of such third-party sites.
9. Your Rights You can access detailed information regarding your rights under Article 11 of the KVKK (requesting information, correction, deletion, objection, etc.) and how to exercise these rights on our KVKK Information Notice page. You may submit your requests by sending an e-mail to info@volkanhavalandirma.com or in writing to our Company’s physical address.
10. Changes to the Policy Our Company may update this Privacy Policy in line with changes that may occur in legislation or our business processes. The current policy is always published on the Site and enters into force on the date of publication.
11. Contact
- Volkan Havalandırma Sistemleri San. ve Tic. Ltd. Şti.
- E-mail: info@volkanhavalandirma.com
- Phone: +90 212 886 34 04
- Address: Osman Gazi Mah. Hadımköy Yolu 9. Cad. 4. Bölge No:80/Ess Esenyurt – İstanbul
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